Refund Policy

You can return any product within 30 days of delivery for a refund, even if you have opened and used it. You do not need to give a reason.

Email help@hismile-de.com with your order number and the products you want to return. Our support team will send you the return instructions and the return address. Please do not send anything back without contacting us first.

Once your return has arrived, we check it and refund the purchase price of the returned products to the original payment method. The refund is usually issued within 14 days of the return arriving. Original shipping costs are refunded for a full return of the order.

Unless a product arrived damaged or faulty, the return shipping costs are borne by the customer. For damaged or faulty items, we cover the return shipping.

If a product arrives damaged or does not work properly, contact us within a reasonable time after delivery with photos of the item. We will send a replacement or refund you.

We cannot accept returns of products that were misused or that are returned after the 30-day window. Your mandatory statutory consumer rights remain unaffected.

The commercial framework: Terms of Service. Delivery: Shipping Policy.